Service Management User Interface

Genesys Mobile Services (GMS) includes a Service Management User Interface, where you can:

• Load and manage service templates.
• Add, delete, and modify a GMS service.
• Perform simple testing to verify a GMS service.
• Manage Resource groups.
• Manage Call Center operating hours and holiday schedules.
• Manage Callbacks, and manage the exception list for Callback services.
• Run reports.
• Access Samples.
• Download DFM files.