These services are executed in the Genesys Mobile Services server. They provide a specific business oriented functionality that can be tuned through configuration options. This service is used by external applications. Note: For all types of services, the gms_user HTTP Header is stored as part of the service data.
- Request-interaction (Simple Voice Inbound-Immediate Call)
- Get Service (Load Balancing Service) and Basic Get Service
Call Matching Services
These are services that provide a utility or composite Access Information related functionality to other services or applications. They are to be used in conjunction with the business services.
Access Number Allocation Call Flows
The Callback services are executed in the Orchestration server, and managed in the Genesys Mobile Services server. See the Callback User's Guide for information about these scenarios.