Genesys CX Insights
Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights. See also Genesys Info Mart, Reporting and Analytics Aggregates (RAA), and Genesys Interactive Insights (GI2).
Genesys CX Insights Hardware Sizing Guide
This document provides recommendations for hardware sizing for typical contact center scenarios.
The information in this guide is provided based on the assumption that you have read and are familiar with Genesys Customer Experience Insights (Genesys CX Insights) components, features, deployment procedures, and software prerequisites that are described in the Genesys CX Insights Deployment Guide.
For more information about terminology and concepts used in this document, see: