Prerequisites for deploying bots

Chat and Voicebot Prerequisites

Genesys Intelligent Automation 9.0.100 or higher
Genesys Voice Platform 9.0.019.68 or higher
Genesys Engage Routing
SIP Server
Resource Manager
Genesys Dialog Engine or third party such as Google DialogFlow and Microsoft LUIS
Google Speech-to-Text
Google Text-to-Speech or Nuance Text-to-Speech

Intelligent Automation v9.0.105 or higher
PureConnect 2018R4 or higher. From PureConnect 2019R3 onwards, Intelligent Automation v9.0.106 or higher is required.
CIC – integrated contact center software solution
UniMRCP 1.5.0 or higher
Google Speech Recognition plugin for UniMRCP
Dialog Engine or third party such as Google Dialogflow
Nuance and Google Text to Speech
Google Speech-to-Text

Bot Channel	Application	Minimum version	Notes
ALL	Genesys Intelligent Automation	9.0.104.00	PureConnect - 9.0.103.00
Voice	Genesys Media Control Platform	9.0.019.68
Voice	UniMRCP (if required for TTS)	unimrcp-gss-1.6.1-1.el7.x86 PureConnect unimrcp-gsr-1.6.1-1el7.x86_64 (Speech to Text) unimrcp-gsr-1.6.1-1el7.x86_64 (Text to Speech)	Only required if prior to Google TTS support in MCP
Chat	Genesys Widgets	9.0.009.04	Assumption: Rich Messaging required on Chat.
Chat	Genesys Mobile Services	8.5.201.04	Assumption: Rich Messaging required on Chat.
Messaging	Genesys Digital Messaging Server	9.0.002.06
Chat / Messaging	Genesys Chat Server	8.5.109.06
Chat / Messaging	Genesys Chat Server	8.5.203.09	If GCXI Bot Reporting is required
Chat / Messaging	Genesys Bot Gateway Server	9.0.004.08	Refer to the latest version here.
Chat / Messaging	Genesys Digital Messaging Server	9.0.001.10	For BGS driver
Chat / Messaging	Genesys eServices Manager	8.5.303+	If Rich Messaging SRLs in UCS is required.
Chat / Messaging	Genesys UCS	8.5.200.19	If Rich Messaging SRLs in UCS is required.