Prerequisites for deploying bots

Chat and Voicebot Prerequisites

Genesys Engage Premise

Chatbots

• Genesys Intelligent Automation 9.0.100 or higher
• Genesys Mobile Services
• Chat Server
• DMS
• Bot Gateway
• Interaction Server
• Dialog Engine or third-party such as Google DialogFlow and Microsoft LUIS

VoiceBots

• Genesys Intelligent Automation 9.0.100 or higher
• Genesys Voice Platform 9.0.019.68 or higher
• Genesys Engage Routing
• SIP Server
• Resource Manager
• Genesys Dialog Engine or third party such as Google DialogFlow and Microsoft LUIS
• Google Speech-to-Text
• Google Text-to-Speech or Nuance Text-to-Speech

PureConnect Cloud & Premise

Chatbots

• Intelligent Automation v9.0.105 or higher
• PureConnect 2018R4 or higher
• Bot Messaging Service
• Genesys Widgets
• Dialog Engine or third party such as Google Dialogflow

VoiceBots

• Intelligent Automation v9.0.105 or higher
• PureConnect 2018R4 or higher. From PureConnect 2019R3 onwards, Intelligent Automation v9.0.106 or higher is required.
• CIC – integrated contact center software solution
• UniMRCP 1.5.0 or higher
• Google Speech Recognition plugin for UniMRCP
• Dialog Engine or third party such as Google Dialogflow
• Nuance and Google Text to Speech
• Google Speech-to-Text

Minimum Versions Required to Support Bot Applications

Bot Channel	Application	Minimum version	Notes
ALL	Genesys Intelligent Automation	9.0.104.00	PureConnect - 9.0.103.00
Voice	Genesys Media Control Platform	9.0.019.68
Voice	UniMRCP (if required for TTS)	unimrcp-gss-1.6.1-1.el7.x86 PureConnect unimrcp-gsr-1.6.1-1el7.x86_64 (Speech to Text) unimrcp-gsr-1.6.1-1el7.x86_64 (Text to Speech)	Only required if prior to Google TTS support in MCP
Chat	Genesys Widgets	9.0.009.04	Assumption: Rich Messaging required on Chat.
Chat	Genesys Mobile Services	8.5.201.04	Assumption: Rich Messaging required on Chat.
Messaging	Genesys Digital Messaging Server	9.0.002.06
Chat / Messaging	Genesys Chat Server	8.5.109.06
Chat / Messaging	Genesys Chat Server	8.5.203.09	If GCXI Bot Reporting is required
Chat / Messaging	Genesys Bot Gateway Server	9.0.004.08
Chat / Messaging	Genesys Digital Messaging Server	9.0.001.10	For BGS driver
Chat / Messaging	Genesys eServices Manager	8.5.303+	If Rich Messaging SRLs in UCS is required.
Chat / Messaging	Genesys UCS	8.5.200.19	If Rich Messaging SRLs in UCS is required.