Configuration Object Management
Configuration Object Management is responsible for the general management of configuration objects on your system.
The Configuration Manager window enables the creation and management of system-level configuration objects such as Alarm Conditions, Business Attributes, Hosts, and more. Configuration Manager provides functionality similar to the Configuration Manager application that is part of Management Framework. Refer to the Configuration Manager topic in the Genesys Administrator Extension Help for more information.
The Agents window consolidates all aspects of agent management into a streamlined interface. From one window, you can:
- create agents and their associated objects such as Agent Logins, DNs, and Places.
- edit agent information.
- copy, delete, and enable/disable agents, one at a time or in bulk.
Refer to the Agents topic in the Genesys Administrator Extension Help for more information.