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Browser Issues

If the download of Audio Resource Files, encoded files, and other GAX downloads are blocked by the Microsoft Internet Explorer 8 or 9 information bar, and, after you confirm the download, you are redirected to the main page and then have to repeat the download request, you can adjust your browser settings to prevent this scenario.

This issue is not GAX-specific; it is related to your Internet Explorer settings. To prevent Internet Explorer from blocking your GAX downloads, you must disable the download information bar for GAX downloads.

There are two approaches that you can take to solve this issue:

Configuring Internet Explorer to allow all downloads without warnings

This procedure disables the Information bar for all downloads. You will be able to download GAX files without being blocked; however, other content will also now be downloaded without warnings.

[+] Click to show procedure

Configuring Internet Explorer to allow GAX downloads without warnings

This procedure enables you to maintain your security settings when you download files from the internet, while making GAX a trusted site from which all your GAX files are downloaded without warnings in the Internet Explorer information bar. You can choose to run with the security level set to High.

[+] Click to show procedure

Audio Resource File Playback Issues

You cannot play Audio Resource files on Internet Explorer. You must download the file and play it.

Mozilla Firefox does not support playing Audio Resource files of type mu-law or a-law.

Only PCM audio files can be played directly in Firefox.

Users of Safari cannot play Audio Resource files in Genesys Administrator Extension. This is due to Safari's lack of support for playing .wav files.

This page was last edited on July 17, 2020, at 15:52.
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