Assigning an agent group for routing
To enable an agent group to serve as a routing target:
- Log in to Genesys Administrator at http://VM host address/wcm/LoginEJS.aspx:
- User Name: default
- Password: password
- Application: default
- Host Name: VM host name
- Port: 8888
- For voice routing, go to Accounts > Agent Groups > Genesys One Voice > Agents and add the agent group.
- For email routing, go to Accounts > Agent Groups > Genesys One Email > Agents and add the agent group.
This page was last modified on July 11, 2016, at 08:16.