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Assigning an agent group for routing

To enable an agent group to serve as a routing target:

  1. Log in to Genesys Administrator at http://VM host address/wcm/LoginEJS.aspx:
    • User Name: default
    • Password: password
    • Application: default
    • Host Name: VM host name
    • Port: 8888
  2. For voice routing, go to Accounts > Agent Groups > Genesys One Voice > Agents and add the agent group.
  3. For email routing, go to Accounts > Agent Groups > Genesys One Email > Agents and add the agent group.

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This page was last modified on July 11, 2016, at 08:16.