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Copyright

All Genesys software is © Copyright 2013–2016 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.

  • This product includes software developed by the Eclipse Foundation (http://www.eclipse.org/jetty/). The UnixCrypt java code implements the one-way cryptography used by Unix systems for simple password protection. © 1996 Aki Yoshida, modified April 2001 by Iris Van den Broeke, Daniel Deville.
  • NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

New in Release 8.5.0

Introduced in 8.5.001

The following new features were added in the 8.5.001 release:

  • eServices deployment is streamlined to only include features that are specific to BEP.
  • Genesys Composer is now installed on the core VM.
    Note: Localized versions of Composer are not available.

Localization Support

Business Edition Premise supports the following localizations:

  • English: 8.5.001.01
  • French (France): 8.5.001.01
  • Spanish (Mexico): 8.5.001.01
  • Portuguese (Brazilian): 8.5.001.00
  • German (Germany): 8.5.001.00

Introduced in 8.5.000

The following new features were added in the 8.5.000 release:

  • Business Edition Premise is now installed as a series of three virtual machines (VMs).
  • Business Edition Premise now includes Genesys Widgets for testing BEP Chat deployments.
    Note: The Widgets included with BEP are only applicable to BEP Chat installations and deployments. It is prohibited to use the Widgets for non-Chat applications or in non-BEP deployments. To request the restricted Widgets CD and product documents, please contact your Genesys Account Manager or Channel Manager to submit a non-revenue order (NRO). Information about how to access the Widgets is available in the Release Note that is included with the Widgets CD.
  • The hardware specifications for the Business Edition Premise server (Dell R430) are updated.
  • In addition, the following platforms are supported:
    • Microsoft Windows 2012
    • Microsoft SQL Server 2012
    • VMWare ESXi 6.0

Localization Support

Business Edition Premise supports the following localizations:

  • English: 8.5.000.05

Business Edition Premise

Business Edition Premise, formerly known as Genesys One, is an all-in-one on-premise packaging of Genesys technology, with dramatically simplified deployment, integration, and configuration.

Important
This product entered End of Life (EOL) on April 30, 2018. It enters End of Maintenance on September 30, 2019, and reaches End of Support on March 31, 2020. If you have questions, contact your account representative.

What's New

Release Notes

Important
Business Edition Premise does not have a standard Release Note. Please refer to the What's New, Known Issues, and Release Information sections on this page for details regarding this release.


Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise




Business Edition Premise Routing Guide

Learn more about how the BEP routing strategies work and how to configure them for your business needs.

Business Edition Premise High Availability Blueprint

Learn more about High Availability (HA) solutions for Business Edition Premise.

International

See locale tabs in Known Issues

Known Issues

Useful Topics


More Release Information

Release Notes

Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise

Genesys 420HD IP Phone User's Guide

Refer to this guide when using the Genesys 420HD IP Phone.

Genesys 420HD IP Phone Administrator's Guide

Refer to this guide when administering the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide

Use this guide to quickly get started with the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide - German

Use this guide to quickly get started with the Genesys 420HD IP Phone - German Edition

Genesys 420HD SIP Server Configuration Guide

Use this guide to configure Genesys 420HD IP Phone for Genesys SIP Server

Business Edition Premise Routing Guide

Learn more about how the BEP routing strategies work and how to configure them for your business needs.

International

See locale tabs in Known Issues

Known Issues

Useful Topics

Business Edition Premise Routing Guide

Business Edition Premise 8.1 Release Information

Click below to see New in This Release and Readme information for 8.1 releases.

[+] Show release information

Documentation

Provider's Guide

Installing and configuring Business Edition Premise

Premise Guide

Maintaining and using Business Edition Premise

Genesys 420HD IP Phone User's Guide

Refer to this guide when using the Genesys 420HD IP Phone.

Genesys 420HD IP Phone Administrator's Guide

Refer to this guide when administering the Genesys 420HD IP Phone

Genesys 420HD IP Phone Quick Guide

Use this guide to quickly get started with the Genesys 420HD IP Phone

Genesys 420HD SIP Server Configuration Guide

Use this guide to configure Genesys 420HD IP Phone for Genesys SIP Server

Business Edition Premise Routing Guide

Learn more about how the BEP routing strategies work and how to configure them for your business needs.

Known Issues

Useful Topics

Business Edition Premise 8.1 Release Information

Click below to see New in This Release and Readme information for 8.1 releases.

[+] Show release information

Documentation for Genesys One 8.1.0

Warning: This documentation applies only to Genesys One 8.1.0, and does not apply to Business Edition Premise 8.1.1.

If you are installing or using Business Edition Premise 8.1.1, see the Business Edition Premise 8.1.1 documentation set.

The documentation listed below applies only to Genesys One 8.1.0 systems sold during 2013. If you use the documentation to configure or manage a Business Edition Premise system, you may receive unexpected results.

If you have questions or concerns, please contact Business Edition Premise Product Management.

For other Genesys One documentation, contact your Genesys representative.

This page was last modified on May 18, 2018, at 14:39.