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SNMP Traps

There are two types of SNMP trap messages you can receive from Genesys applications:

  • Application-generated—SNMP traps that only those server applications listed here and built with the management library can generate.
  • Alarm-related—SNMP traps that SCS generates on behalf of any Genesys server it monitors.

This section describes both types of SNMP traps, and lists the application types for server applications as they are displayed in SNMP traps.

Application-Generated SNMP Traps

Application-generated SNMP traps are generated only by those server applications that are listed here and that are built with the management library.

Trap Variable Name String Format and Valid Values Description
Application-Generated SNMP Traps
gsServerUpTrap gsServersLastTrap String format: <server name>:server is UP Reports that a server was down but is running again.

The <server name> in the message is the server’s application name in the Configuration Database.
For example: tserver_1:server is UP

gsServerDownTrap gsServersLastTrap String format: <server name>:server is DOWN Reports that a server has gone down.

The <server name> in the message is the server’s application name in the Configuration Database.
For example: tserver_1:server is DOWN

gsAlarm gsServersLastAlarm String format:

<server name>:0:<alarm code>:<alarm message>

Reports that a server has encountered an alarm situation. A server itself generates this trap. Do not confuse with gSmlSCserverAlarm which is generated by Solution Control Server based on log events it receives from other servers.
tsLinkStatusTrap tsLastChangedLinkStatus String format: server <server name> (<server number>) - link <link name> status changed -

<0,1> (<DOWN,UP>)

Reports that T-Server link status has been changed.
gsPollingSignal gsPollingLastTrap String format: <server name>:<value>

Valid Value: Any positive integer

Sent in response to a polling signal from the server. If the polling ID status is set to ON (see gsPollingTable), the server’s polling ID increases by a set amount every time the server sends the polling signal. The server then sends the new value to SCS. The new value becomes the value inside of the variable gpPollingLastTrap, which SCS sends to NMS as the trap gpPollingSignal.

The server name in the message is the server’s application name in the Configuration Database.
For example: tserver_1:122</br> This message means that the last SNMP polling signal, which the T-Server application named tserver_1 sent to the SCS, was number 122.

Alarm-Related SNMP Traps

Alarm-related SNMP traps are SNMP traps that SCS generates on behalf of any Genesys server it monitors.

Trap Variable Name String Format and Valid Values Description
Application-Generated SNMP Traps
gsMLAlarm gsAlarmId integer The unique identifier of the Alarm Condition name as configured in the Configuration Database.
gsAlarmLogText string The text of the log event that triggered this alarm.
gsAlarmMessagesIds string The unique identifier of the log event that triggered or removed this alarm.
gsAlarmApplicationName string The name of the application that reported this alarm as specified in the Configuration Database.
gsAlarmApplicationType string The type of application that reported this alarm as specified in the Configuration Database.
gsAlarmAppHostName string The host name of the application that reported this alarm.
gsAlarmCategory string The alarm category as specified in the Configuration Database: Critical, Major, or Minor.
gsAlarmGUID string The unique identifier of the Alarm Clearance Trap with Alarm Creation Trap.

Application Types in SNMP Traps

The following tables lists application types for server applications—their database IDs and abbreviations—as they are displayed in alarm-related SNMP traps. The table also presents the application type names as displayed by the Configuration Layer.

Type ID Type Abbreviation Type Name
Application Type Representations
01 TServer T-Server
01 N/A Programmable Gateway Framework
02 StatServer Stat Server
03 BillingServer Billing Server
06 VoiceTreatmentServer Voice Treatment Server
08 DBServer Database Access Point
09 CallConcentrator Call Concentrator
10 SDialer CPD Server
11 ListManager List Manager
12 OSServer Outbound Contact Server
15 RouterServer Universal Routing Server
21 ConfigurationServer Configuration Server
23 ThirdPartyServer Third Party Server
26 DARTServer Obsolete
28 CustomServer Custom Server
29 ExternalRouter External Router
31 VirtualRP Virtual Routing Point
32 Database Obsolete
33 NetVector Web Option
34 DetailBiller Detail Biller
35 SummaryBiller Summary Biller
36 NACD Network Overflow Manager
37 BackUpControlClient Backup Control Client
38 InfomartStatCollector CC Analyzer Data Sourcer
40 IVRInterfaceServer IVR Interface Server
41 IServer I-Server
42 MessageServer Message Server
43 SCS Solution Control Server
45 SNMPAgent SNMP Agent
46 RealDBServer DB Server
48 WFMDataAggregator WFM Data Aggregator
50 WFMScheduleServer WFM Schedule Server
52 ETLProxy ETL Proxy
54 GVCServer GVP-Voice Communication Server
55 VSSSystem VSS System
58 CCAnalyzerDataMart CC Analyzer Data Mart
59 ChatServer Chat Server
60 CallbackServer Callback Server
61 CoBrowsingServer Co-Browsing Server
62a SMSServer SMS Server
63 ContactServer Contact Server
64 EmailServer E-Mail Server
65 MediaLink MediaLink
66 WebInteractionRequestsServer Web Interaction Requests Server
67 WebStatServer Web Stat Server
68 WebInteractionServer Web Interaction Server
69 WebOptionRoutePoint Web Option Route Point
74 VoIPController Voice over IP Controller
77 HAProxy High Availability Proxy
78 VoIPStreamManager Voice over IP Stream Manager
79 VoIPDMXServer Voice over IP DMX Server
80 WebAPIServer Web API Server
81 LoadBalancer Load Balancer
82 ApplicationCluster Application Cluster
83 LoadDistributionServer Load Distribution Server
84 GProxy G-Proxy
85 GIS Genesys Interface Server
86 AgentDesktopDeliveryServer GCN Delivery Server
88 IVRDT IVR DirectTalk Server
89 GCNThinServer GCN Thin Server
90 ClassificationServer Classification Server
91 TrainingServer Training Server
92 UniversalCallbackServer Universal Callback Server
93 CPDServerProxy CPD Server Proxy
94 XLinkController XLink Controller
95 KWorkerPortal K-Worker Portal
96 WFMServer WFM Server
97 WFMBuilder WFM Builder
98 WFMReports WFM Reports
99 WFMWeb WFM Web
100 KnowledgeManager Knowledge Manager
101 IVRDriver IVR Driver
102 IVRLibrary IVR Library
103 LCSAdapter LCS Adapter
104 DesktopNETServer Desktop NET Server
105 Siebel7ConfSynchComponent Siebel7 ConfSynchComponent
106 Siebel7CampSynchComponent Siebel7 CampSynchComponent
107 GenericServer Generic Server
108 GenericClient Generic Client
109 CallDirector Call Director
110 SIPCommunicationServer SIP Communication Server
111 InteractionServer Interaction Server
112 IntegrationServer Integration Server
113 WFMDaemon WFM Daemon
114 GVPPolicyManager GVP Policy Manager
115 GVPCiscoQueueAdapter GVP Cisco Queue Adapter
116 GVPTextToSpeechServer GVP Text To Speech Server
117 GVPASRLogManager GVP ASR Log Manager
118 GVPBandwidthManager GVP Bandwidth Manager
119 GVPEventsCollector GVP Events Collector
120 GVPCacheServer GVP Cache Server
121 GVPASRLogServer GVP ASR Log Server
122 GVPASRPackageLoader GVP ASR Package Loader
123 GVPIPCommunicationServer GVP IP Communication Server
124 GVPResourceManager GVP Resource Manager
125 GVPSIPSessionManager GVP SIP Session Manager
126 GVPMediaGateway GVP Media Gateway
127 GVPSoftSwitch GVP Soft Switch
128 GVPCoreService GVP Core Service
129 GVPVoiceCommunicationServer GVP Voice Communication Server
130 GVPUnifiedLoginServer GVP Unified Login Server
131 GVPCallStatusMonitor GVP Call Status Monitor
132 GVPReporter GVP Reporter
133 GVPH323SessionManager GVP H323 Session Manager
134 GVPASRLogManagerAgent GVP ASR Log Manager Agent
135 GVPGenesysQueueAdapter GVP Genesys Queue Adapter
136 GVPIServer GVP IServer
137 GVPSCPGateway GVP SCP Gateway
138 GVPSRPServer GVP SRP Server
140 GVPCCSServer GVP CCS Server
142 GVPNetworkMonitor GVP Network Monitor
143 GVPOBNManager GVP OBN Manager
144 GVPSelfServiceProvisioningServer GVP Self Service Provisioning Server
145 GVPMediaControlPlatform GVP Media Control Platform
146 GVPFetchingModule GVP Fetching Module
147 GVPMediaControlPlatformLegacyInterpreter GVP Media Control Platform Legacy Interpreter
148 GVPCallControlPlatform GVP Call Control Platform
149 GVPResourceManager GVP Resource Manager
150 GVPRedundancyManager GVP Redundancy Manager
151 GVPMediaServer GVP Media Server
152 GVPPSTNConnector GVP PSTN Connector
153 GVPReportingServer GVP Reporting Server
157 InteractionWorkspace Interaction Workspace
158 Advisors Advisors
159 ESSExtensibleServices ESS Extensible Services
160 CustomerView Customer View
161 OrchestrationServer Orchestration Server
162 Reserved
163 CapturePoint Capture Point
164 RulesESPServer Rules ESP Server
165 GenesysAdministrator Genesys Administrator
166 iWDManager iWD Manager
167 iWDRuntimeNode iWD Runtime Node
168 BusinessRulesExecutionServer Business Rules Execution Server
169 BusinessRulesApplicationServer Business Rules Application Server
170 VPPolicyServer VP Policy Server
171 SocialMS Social Messaging Server
172 CSTAConnector CSTA Connector
173 VPMRCPProxy VP MRCP Proxy
174 UCMConnector UCM Connector
175 OTICSServer OT ICS Server
176 OTICSOMPInfra OT ICS OMP Infrastructure
177 Advisors-CCAdviser Advisors–Contact Center Advisor
178 Advisors-FAAdviser Advisors–Frontline Advisor
179 Advisors-AdvisorsPlatform Advisors–Advisors Platform
180 Advisors-AdvisorsGenesysAdapter Advisors–Advisors Genesys Adapter
181 Advisors-AdvisorsCiscoAdapter Advisors–Advisors Cisco Adapter
182 FederationServer Federation Server
183 FederationStatProvider Federation Stat Provider
184 GenesysAdministratorServer Genesys Administrator Server
185 WebEngagementBackendServer Web Engagement Backend Server
186 WebEngagementFrontendServer Web Engagement Frontend Server
187 WebRTCGateway WebRTC Gateway
188 LRMServer LRM Server
189 RecordingCryptoServer Recording Crypto Server
190 GenesysKnowledgeCenterServer Genesys Knowledge Center Server
191 GenesysKnowledgeCenterCMS Genesys Knowledge Center CMS
a. Prior to release 8.0, this value was used for the Application Type IS Transport Server. In release 8.0 and later, this value is used for the new application type SMS Server.
This page was last modified on May 5, 2017, at 11:23.


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