SNMP Managed Objects
This section describes the MIB file and the SNMP objects and tables used in the Management Layer to support SNMP.
The Genesys MIB file, located in the root of the directory in which SCS is installed, contains all SNMP objects available to the NMS. Genesys MIB utilizes the SMI-v2 Row-Status mechanism and the control/data-tables concept to facilitate management of multiple Genesys servers simultaneously.
RowStatus—a TEXTUAL-CONVENTION defined in IETF’s SNMPv2-TC—is commonly used to control the dynamic creation and deletion of rows in SMIv2 defined tables. A conceptual SMIv2 table using RowStatus also acts as a control table or configuration table. Using the control table, the NMS application configures the information to be monitored. A separate data table holds the information that is gathered. One control entry (one row) is linked to the data that is gathered. Each control entry contains control parameters that specify which data or statistics you want to access and collect.
Genesys MIB uses one control table and several data tables. Data tables are organized based on their functional areas and divided into two main groups: server-generic data tables and server-specific data tables. Each data table, whether it is server-generic or server-specific, is assigned a unique identifier. (See TableID ::= Textual Convention in the Genesys MIB file, for the complete list of tables and their identifiers.) This table identifier, along with the Genesys server identifier (server DBID number), is used as an index in the control table. Thus, each row in the control table gathers particular data from a particular Genesys server.
You can enable an automatic refresh of MIB tables. When you set up a row to gather data from a particular table, you have a choice of automatic or manual refresh for the table. If you select Automatic Refresh mode, specify the time period, in seconds, after which Solution Control Server is to refresh the table.
In addition to control and data tables, you can access a group of server standard objects independently of the control/data-table mechanism.
The following sections present information about each object set:
- Standard SNMP Objects describes the standard Genesys SNMP objects.
- gServerControlTable describes the Control Table objects.
- T-Server-Specific SNMP Objects describes the SNMP objects specific to T-Server.
For information about supported traps, see SNMP Traps.
Standard SNMP Objects
The tables in this section describe standard Genesys SNMP objects by object group, as follows:
- gServersTable—Contains information about server environments. The following table describes objects that belong to gServersTable. [+] Show table
- gServerControlTable—Configures the information to be monitored and controls the data-refresh process. The following table describes objects that belong to gServerControlTable. [+] Show table
- gsInfoTable—Contains miscellaneous statistics and data about a managed server. The following table describes objects that belong to gsInfoTable. [+] Show table
- gsPollingTable—Specifies a heart-beat feature; that is, a periodic signal sent over a network to the NMS. The following table describes objects that belong to gsPollingTable. [+] Show table
- gsLogTable—Contains information about log option settings. Values of the SNMP objects in this table correspond to values of configuration options specified in the log section in an Application object’s Options. The following table describes objects that belong to gsLogTable; check information in the Description column for the name of the particular option to which an object corresponds.
[+] Show table
WarningTo change log option settings for a particular application via SNMP, you must first associate both the Application object and the Solution Control Server Application object with the account in the Configuration Database having permissions to modify configuration object properties. In other words, the account must have Change permissions for Application objects. Do the following steps:
1. Associate Solution Control Server with an account that has permissions to change Application objects. This association will enable you to change log option settings via SNMP. [+] Show steps 2. Associate applications with the same account you designated in Step 1 for SCS. [+] Show steps
- gsClientTable—Gathers statistics about server clients. The following table describes objects that belong to gsClientTable. [+] Show table
- gsAlarmObjectsTable—Specifies how the Management Layer converts the alarms it generates to SNMP traps and sends them to the NMS. The following table describes objects that belong to gsAlarmObjectsTable. The following lists Genesys application types as they appear in alarm-related traps. [+] Show table
T-Server-Specific SNMP Objects
The tables in this section summarize the SNMP objects specific to T-Server. These objects give you access to internal T-Server tables that contain information about call states, addresses, and CTI links.
- tsInfoTable—Collects miscellaneous data and statistics specific to T-Server. The following table describes objects that belong to tsInfoTable. [+] Show table
- tsCallFilterTable—Supports stuck calls functionality by providing the interface for setting call filter criteria for the tsCallInfoTable table, and for cleaning calls by their ConnectionID. The following table describes objects that belong to tsCallFilterTable. [+] Show table
- tsCallInfoTable—Supports stuck calls functionality by storing the latest snapshot of active calls from a given T-Server, and contains a set of attributes that facilitates the discovery of stuck calls. The following table describes objects that belong to tsCallInfoTable. [+] Show table
- tsLinkStatsTable—Stores information about the current statistics for messages sent and received over a T-Server link. The following table describes objects that belong to tsLinkStatsTable. [+] Show table
- tsCallTable—Contains data about telephony calls being processed by T-Server. The following table describes objects that belong to tsCallTable. [+] Show table
- tsDtaTable—Stores information about all registered DNs. The following table describes objects that belong to tsDtaTable. [+] Show table
- tsLinkTable—Contains information about the CTI links that exist between T-Server and switches, and the attributes of those links. The following table describes objects that belong to tsLinkTable. [+] Show table