This page was last edited on May 22, 2020, at 16:59.
Comments or questions about this documentation? Contact us for support!
To manage attachments for Standard Responses:
Structured standard responses may contain files, images, or videos. The attachments might have duplicate file names. Before removing any attachment from a structured message, Genesys recommends that you first identify a media file to be deleted by viewing the JSON structure and then remove the identified file from the Edit Attachments window, using the following steps:
A Warning message will be displayed if a deleted attachment belongs to the structured part of the standard response. Edit the standard response to remove an attachment from the structured view.