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Manage Attachments

To manage attachments for Standard Responses:

  1. Select a category.
  2. Select a Standard Response.
  3. Click Attachments.
    ES ESMgr853 Attach1.png
  4. The Edit Attachments pop-up opens.
    • To add an attachment, click Attach.
    • To download an attachment, select it, then click Download. This downloads the file to your environment.
    • To remove an attachment, select it, then click Delete.
      Warning
      If your environment supports structured messages, see the warning below.
    ES ESMgr853 Attach2.png

Warning for structured messages

Do not use the procedure documented above to manage attachments associated with a structured message. Doing so might cause an empty media file reference in the structured message. Instead, use the procedures described below.

Adding media to a structured message

  1. Edit the standard response.
  2. Go to the Structured Body tab.
  3. Click Edit JSON.
  4. Depending on the type, click either Add Image or Add Media to add the media file to the structured message.

Removing media from a structured message

  1. Edit the standard response.
  2. Go to the Structured Body tab.
  3. Click Edit JSON.
  4. Click Remove to remove the media file from the structured message.

Next Steps

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This page was last modified on October 12, 2018, at 14:48.