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Create the HTML Version

To create the HTML version of your Standard Response, use the HTML tab of the New/Edit Standard Response window.

Most of the buttons provide commonly-used editing functionality, including the option to insert a link to an image. If you aren't sure what a button does, hover over it to open a tooltip.

The figure below explains buttons with more specialized functionality.


Add Text Content

You can

  • Type or paste in any text as plain text.
  • Paste formatted content from Microsoft Word.
  • Type or paste HTML code into the code view.
  • Import an existing HTML file by clicking Open File.
  • Links to resources that are used in the content, such as image files, must use absolute URLs; embedded graphics or relative links are not supported. Also, these resources must be available on the web through an HTTP server at the time that the standard response containing this HTML is sent to the customer.
  • Make sure that the content of the HTML version, including field codes, matches the plain text version that you created on the main configuration page tab. This is important because email clients may display multipart emails in varying ways. For example, if Microsoft Outlook has AutoPreview turned on, the preview may show the plain text version whereas the full display shows the HTML version. For this reason you should be careful that the plain text and HTML versions have identical content.
Apostrophes and other special characters in HTML standard responses might be corrupted in non-UTF-8 encodings. This is a known problem: http://www.i18nqa.com/debug/bug-iso8859-1-vs-windows-1252.html. As a workaround, when there is mixed encoding, convert the HTML file to a single encoding (Genesys recommends UTF-8 for compatibility with most browsers).

Add an Image

To add an image, click the ESMgr HTMLImageButton.png button, then configure the dialog box that opens:

ESMgr HTMLImage.png

Next Steps


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This page was last modified on October 12, 2018, at 14:48.