Create the HTML Version
To create the HTML version of your Standard Response, go to the Structured Body tab and select the HTML option.
Most of the buttons provide commonly-used editing functionality, including the option to insert a link to an image. If you aren't sure what a button does, hover over it to open a tooltip.
The figure below explains buttons with more specialized functionality.
Add Text Content
- Type or paste in any text as plain text.
- Paste formatted content from Microsoft Word.
- Type or paste HTML code into the code view.
- Import an existing HTML file by clicking Open File.
- Links to resources that are used in the content, such as image files, must use absolute URLs; embedded graphics or relative links are not supported. Also, these resources must be available on the web through an HTTP server at the time that the standard response containing this HTML is sent to the customer.
- Make sure that the content of the HTML version, including field codes, matches the plain text version that you created on the main configuration page tab. This is important because email clients may display multipart emails in varying ways. For example, if Microsoft Outlook has AutoPreview turned on, the preview may show the plain text version whereas the full display shows the HTML version. For this reason you should be careful that the plain text and HTML versions have identical content.