9.0.015.00

Predictive Routing - Agent State Connector Release Notes

9.x

Predictive Routing - Agent State Connector is part of 9.x starting in 9.0.006.06.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
02/15/19	General	Under Shipping Control		X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

---

You can now set an Agent Skill level to 0. Previously, if you set a Skill level to 0, ASC disregarded the update and retained the previous value. (PRR-4362)

---

Upgrade Notes

No special procedure is required to upgrade to release 9.0.015.00.