9.0.006.08
Predictive Routing - Agent State Connector Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/28/17 | Hot Fix | X | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
For availability of this release, contact your Genesys representative. This release contains the following new features and enhancements:
- The following two configuration options are no longer supported as of this release:
- reset-jop-on-startup - This option is no longer required, and is now permanently set to false. To delete agents, delete your current agent profile schema in the Predictive Matching application, and then upload an updated schema.
- stat-srv-ws-conn - This option is no longer required, and is now permanently set to true. ASC now supports warm standby connections by default.
Resolved Issues
This release contains the following resolved issues:
Agent State Connector (ASC) no longer falls out of synchronization after it loses its connection to Configuration Server. Previously, this loss of synchronization caused issues, such as empty groups appearing in the Predictive Matching application. (PRR-1460; PRR-1421)
ASC now correctly handles changes to an employee ID. Previously in this scenario, ASC erroneously created two agents, one with the old ID and a second with the new one. (PRR-1302)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.006.08.