9.0.009.00

Predictive Routing - Agent State Connector Release Notes

9.x

Predictive Routing - Agent State Connector is part of 9.x starting in 9.0.006.06.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/28/2018	General	Under Shipping Control		X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This is a restricted release for this component. For availability of this release, contact your Genesys representative. This release contains the following new features and enhancements:

• The component name has been updated from Genesys Predictive Matching - Agent State Connector to Genesys Predictive Routing - Agent State Connector.
• Journey Optimization Platform was renamed to AI Core Services in release 9.0.009.01.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.009.00.