Improving Supervisor Desktop Service Performance

Supervisor Desktop Service (SDS) is required only in installations where you are deploying the Resource Management Console (RMC).

To improve SDS performance, Genesys recommends that you make the following updates on the servers that host the SDS:

1. Update the ms and mx values.

   On a Windows server that hosts your SDS service, update the GDesktopStarter.ini file, located in the bin directory.

   On a Linux server that hosts your SDS service, update the /bin/setclasspath.sh file in the folder where SDS is installed.

   Find the line in the file starting with [JavaArgs]. You can copy the block of text below that best suits your environment, and then paste it into the file to overwrite the default settings.

   • For a small configuration (the number of agents monitored by RMC is less than 1000), use the following text block:

     Rem The following line should be used when only the Agents Desktop

     Rem is used or for small to medium configurations using the Supervisor Desktop

     -Xms1024M

     -Xmx2048M

     -XX:MaxPermSize=128M

      

     Rem The line above should be modified for large configurations and

     Rem when both the Agents and Supervisor desktop are used:

     Rem -Xmx1024M

     Rem -Xms768M

      

   • For a medium configuration (the number of agents monitored by RMC is between 1000 and 2000), use the following text block:

     Rem The following line should be used when only the Agents Desktop

     Rem is used or for small to medium configurations using the Supervisor Desktop

     -Xms2048M

     -Xmx4096M

     -XX:MaxPermSize=128M

      

     Rem The line above should be modified for large configurations and

     Rem when both the Agents and Supervisor desktop are used:

     Rem -Xmx1024M

     Rem -Xms768M

      

   • For a large configuration (the number of agents monitored by RMC is more than 2000), use the following text block:

     Rem The following line should be used when only the Agents Desktop

     Rem is used or for small to medium configurations using the Supervisor Desktop

     Rem -Xms128M

     Rem -Xmx512M

     -XX:MaxPermSize=128M

      

     Rem The line above should be modified for large configurations and

     Rem when both the Agents and Supervisor desktop are used:

     -Xmx6144M

     -Xms3096M

2. In addition to setting the ms and mx values, choose one of the following sets of options:
   • On a single-processor system:

     Rem The following option should be added after the memory option in

     Rem the line above when running on a single processor system:

     -XX:+UseConcMarkSweepGC

     Rem The following option should be added after the memory option in

     Rem the line above when running on a multi-processor system:

     Rem -XX:+UseConcMarkSweepGC

     Rem -XX:+UseParNewGC

      

   • On a multi-processor system:

     Rem The following option should be added after the memory option in

     Rem the line above when running on a single processor system:

     Rem -XX:+UseConcMarkSweepGC

     Rem The following option should be added after the memory option in

     Rem the line above when running on a multi-processor system:

     -XX:+UseConcMarkSweepGC

     -XX:+UseParNewGC