Prerequisites

Server Requirements

OS requirements

Red Hat Enterprise Linux, version 8
Red Hat Enterprise Linux, version 9
glibc(x86-64) >= 2.17
libtool-ltdl(x86-64) >= 2.4.6
libgcc(x86-64) >= 8.5.0

Java requirements

Genesys Web Services and Applications version 8.6+ requires Java 17. You can download and install Java using Java 17 64bit for Linux. For more information, refer to the Java documentation.

Database requirements

Elasticsearch 8
Redis 7.2 (Note: Previous releases of GWS 8.6 required Redis 6)
PostgreSQL 13/14 or MSSQL 2019 or Oracle 19C (Only required if Web Services and Applications stores persistent data)
Configuration Database or Configuration Database Replica: PostgreSQL 13/14 or MSSQL 2019 or Oracle 19C

Note: A Platform Service-only deployment does not require Redis, Elasticsearch, or a SQL database for GWS persistent data.

Jetty requirements

Jetty 12 is now embedded in the Web Services and Applications installation. Note: Previous releases of GWS 8.6 included Jetty 11.

Browser support

Important

Genesys recommends to use the latest release of each browser. However, Genesys will review and address the issues reported in the N-1 versions of the browsers.

Workspace Web Edition

Workspace Web Edition supports the following browsers:

Google Chrome
Firefox
Microsoft Edge Chromium

Gplus Adapter for Salesforce

Google Chrome
Firefox

Client Workstation Requirements

The following table shows the recommended hardware requirements for the client workstations.

**Recommended Hardware Requirements - Client Workstation**
Processor	Memory	Hard Drive	Graphic Card	Network
Intel Core 2 Duo CPU 2.8 GHz	4 GB	200 MB	DirectX 9.0+	xDSL / LAN

NOTE: 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.

Next step

* Installing Web Services and Applications

Prerequisites

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