Consultation, conference, and transfer through a queue for chat

To ensure consultations, conferences, and transfers through queues are reported correctly for Chat, you must update the Interaction Subtype Business Attribute.

• Genesys Administrator
• Configuration Manager

Updating the Interaction Subtype Business Attribute

Start

1. Navigate to PROVISIONING > Routing/eServices > Business Attributes, select Interaction Subtype, and click Edit....
2. Select the Attributes Values tab and click New....
3. Enter the following:
   • Name: InternalConferenceInvite
   • Display Name: Internal Conference Invite
4. Click Save & Close.

End

Updating the Interaction Subtype Business Attribute

Start

1. Navigate to Business Attributes > Interaction Subtype > Attribute Values.
2. Right-click and select New > Business Attribute Value.
3. In the General tab, enter the following:
   • Name: InternalConferenceInvite
   • Display Name: Internal Conference Invite
4. Click OK.

End

Next step

• Back to Configuring features