New In This Release

This section describes the changes that have been incorporated within this guide since the 8.5.0 release of GI2.

For information about what's new in the software, see the Genesys Interactive Insights Release Notes.

Genesys Interactive Insights 8.5.000.02

This is the initial release of this new document.

Other Changes

Changes pertaining to the the day-to-day operation of GI2 are described in the Genesys Interactive Insights User's Guide. Also, refer to the Genesys Interactive Insights Universe Guide for information about the new reports and other new universe elements that were introduced or updated within the 8.5.x releases.