Planning Your Deployment

Describes all of the required procedures for deploying GMS and its Context Services capabilities. For deploying GMS, see the Genesys Mobile Services documentation.

Every Genesys product includes a Release Note that provides any late-breaking product information that could not be included in the manual. This product information can often be important. To view it, open the read_me.html file in the application home directory, or follow the link under the Release Notes section of the product page to download the latest Release Note for this product.

What You Should Know

This guide is written for software developers and application architects who intend to create applications that interact with Genesys environments. Before working with Context Services, you should have an understanding of:

• computer-telephony integration (CTI) concepts, processes, terminology, and applications
• network design and operation
• your own network configurations
• Genesys Framework architecture