End Event List
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Purpose: Lists the End Event resources used to describe the end of a service, state, or task. |
Available since: 8.0.100.00
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Service End Event
Field | Type | Mandatory | Description |
---|---|---|---|
service_id | integer | yes | The unique 64-bit ID of the given service. |
session_id | string | no | The ID of the related session (for instance, the orchestration session or any other business session). Limited to 32 characters. |
interaction_id | string | no | The ID of the interaction at the service event's creation. Limited to 50 characters. |
application_type | long or string | no | The unique ID associated with the type or class<ref name="business">fckLRRefer to Configuration Options for more details on Business Attribute mapping.</ref> of application which issued the service event. May be used to group related applications, potentially across resource types. |
application_id | integer | no | The Genesys DB ID for the application which issues the service event, such as a GVP VoiceXML application, Orchestration SCXML application, and so on. |
resource_type | long or string | no | The unique ID associated with the type or class<ref name="business" /> of resource providing the service (for example, GVP, Agent Desktop, Orchestration). |
resource_id | integer | no | The unique DB ID for the specific resource which provides the service. For instance:
|
media_type | long or string | no | The media type<ref name="business" /> applicable to the given service, such as e-mail, voice, chat, and so on. |
disposition | long or string | no | The unique ID for the business disposition<ref name="business" /> assigned to the given service. For instance, this can be the DB ID of a Business Attribute used to enumerate a given organization’s business dispositions. |
disposition_desc | string | no | A text description that provides additional information about the business disposition. Limited to 64 characters. |
timestamp | date/time | no | The UTC time at which the service event was raised, with a precision of milliseconds, using the ISO 8601<ref name="iso8601">See http://en.wikipedia.org/wiki/ISO_8601</ref> representation : [YYYY]-[MM]-[DD]T[HH]:[mm]:[ss].[SSS]Z .![]() |
<extension name> Supported since 8.0.2
|
Extension (single-valued) or Extension[] (multi-valued) |
no | Service extension. Your application can add as many service extensions as needed, as long as you have created a corresponding Extension Schema for each one by using the Create Service Extension Schema operation. |
<references />
Related Operations
State End Event
Field | Type | Mandatory | Description |
---|---|---|---|
service_id | integer | yes | The unique 64-bit ID of the given service. |
state_id | integer | yes | The 32-bit ID of the given state. |
session_id | string | no | The ID of the related session (for instance, the orchestration session or any other business session). Limited to 32 characters. |
interaction_id | string | no | The ID of the interaction at the service event's creation. Limited to 50 characters. |
application_type | long or string | no | The unique ID associated with the type or class<ref name="business">fckLRRefer to Configuration Options for more details on Business Attribute mapping.</ref> of application which issued the state event. May be used to group related applications, potentially across resource types. |
application_id | integer | no | The Genesys DB ID for the application which issues the state event, such as a GVP VoiceXML application, Orchestration SCXML application, and so on. |
resource_type | long or string | no | The unique ID associated with the type or class<ref name="business" /> of resource providing the related service (for example, GVP, Agent Desktop, Orchestration). |
resource_id | integer | no | The unique DB ID for the specific resource which provides the related service. For instance:
|
media_type | long or string | no | The media type<ref name="business" /> applicable to the given state, such as e-mail, voice, chat, and so on. |
disposition | long or string | no | The unique ID for the business disposition<ref name="business" /> assigned to the given state. For instance, this can be the DB ID of a Business Attribute used to enumerate a given organization’s business dispositions. |
disposition_desc | string | no | A text description that provides additional information about the business disposition. Limited to 64 characters. |
timestamp | date/time | no | The UTC time at which the service event was raised, with a precision of milliseconds, using the ISO 8601<ref name="iso8601">See http://en.wikipedia.org/wiki/ISO_8601</ref> representation : [YYYY]-[MM]-[DD]T[HH]:[mm]:[ss].[SSS]Z .![]() |
<extension name> Supported since 8.0.2
|
Extension (single-valued) or Extension[] (multi-valued) |
no | State extension. Your application can add as many state extensions as needed, as long as you have created a corresponding Extension Schema for each one by using the Create State Extension Schema operation. |
<references />
Related Operations
Task End Event
Field | Type | Mandatory | Description |
---|---|---|---|
service_id | integer | yes | The unique 64-bit ID of the given service. |
state_id | integer | no | The ID of the related state.
|
task_id | integer | yes | The ID of the given task. |
session_id | string | no | The ID of the related session (for instance, the orchestration session or any other business session). Limited to 32 characters. |
interaction_id | string | no | The ID of the interaction at the service event's creation. Limited to 50 characters. |
application_type | long or string | no | The unique ID associated with the type or class<ref name="business">fckLRRefer to Configuration Options for more details on Business Attribute mapping.</ref> of application which issued the service event. May be used to group related applications, potentially across resource types. |
application_id | integer | no | The Genesys DB ID for the application which issues the service event, such as a GVP VoiceXML application, Orchestration SCXML application, and so on. |
resource_type | long or string | no | The unique ID associated with the type or class<ref name="business" /> of resource providing the service (for example, GVP, Agent Desktop, Orchestration). |
resource_id | integer | no | The unique DB ID for the specific resource which provides the service. For instance:
|
media_type | long or string | no | The media type<ref name="business" /> applicable to the given task, such as e-mail, voice, chat, and so on. |
disposition | long or string | no | The unique ID for the business disposition<ref name="business" /> assigned to the given task. For instance, this can be the DB ID of a Business Attribute used to enumerate a given organization’s business dispositions. |
disposition_desc | string | no | A text description that provides additional information about the business disposition. Limited to 64 characters. |
timestamp | date/time | no | The UTC time at which the service event was raised, with a precision of milliseconds, using the ISO 8601<ref name="iso8601">See http://en.wikipedia.org/wiki/ISO_8601</ref> representation : [YYYY]-[MM]-[DD]T[HH]:[mm]:[ss].[SSS]Z .![]() |
<extension name> Supported since 8.0.2
|
Extension (single-valued) or Extension[] (multi-valued) |
no | Task extension. Your application can add as many Task extensions as needed, as long as you have created a corresponding Extension Schema for each one by using the Create Task Extension Schema operation. |
<references />
Related Operations
This page was last edited on July 17, 2020, at 15:47.
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