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State Transition Event
|Purpose: State Transition event used to describe the transition of a state.|
Available since: 8.0.100.00
Combines state event resources to describe the completion of a given state and the start of a new state in a single request, rather than issuing separate start and end requests.
|service_id||integer||yes||The unique ID of the related service.|
|from||hash||yes||The hash of the following fields describing the state from which the service is transitioning:
Refer to Configuration Options for more details on Business Attribute mapping.</ref>.
|to||hash||yes||The hash of the following fields, which describe the state into which the service is transitioning:
|The following fields apply both to the state to complete and the state to start:|
|session_id||string||no||The ID of the related session, for instance, the orchestration session, or any other business session.|
|interaction_id||string||no||The ID of the related Genesys interaction. This ID can be used by other Genesys reporting products such as Stat Server, URS, Composer, and GVP.|
|application_type||long or string||no||The unique ID associated with the type or class<ref name="business"/> of application issuing the service event. May be used to group related applications, potentially across resource types.|
|application_id||integer||no||The unique ID (e.g. Genesys DB ID) for the application issuing the service event, such as a GVP VoiceXML application or an Orchestration SCXML application.|
|resource_type||long or string||no||The unique ID associated with the type or class<ref name="business"/> of resource which provides the service (for example, GVP, Agent Desktop, or Orchestration).|
|resource_id||integer||no||The unique DB ID for the specific resource which provides the service. For instance:
|media_type||long or string||no||The media type<ref name="business"/> applicable to the given service/state/task, for instance, e-mail, voice, chat, etc.|
|timestamp||date/time||no||The UTC time at which the event was raised, with a precision of milliseconds, using the ISO 8601 representation : |
Supported since 8.0.2
or Extension (multi-valued)
|no||State extension. Your application can add as many state extensions as needed, as long as you have created corresponding Extension Schema with the Create State Extension Schema operation.|