Check the Genesys Supported Operating Environment Reference Guide for the supported platforms and databases, and the additional software required to operate WFM 8.5.x releases.
Genesys Framework Components
You must have deployed the following Genesys Framework components in your environment:
- Configuration Server
- Genesys Administrator Extension (GAX)
- Stat Server (optional)
For full interoperability with Workforce Management 8.5.x releases, use Genesys Framework 7.6 or later releases.
Workforce Management Versions
You can update to any WFM 8.5 release from any WFM 8.x or 7.x release or migrate a 6.5 release.
When you deploy WFM, ensure all components are within the same release stream. For example, if you are using an 8.5.1 database, ensure all other WFM components are version 8.5.1.
|Updating WFM 8.x||The database size required for WFM 8.5.x is approximately the same as for all 8.x release of WFM.|
|Updating WFM 7.x||The database size required for WFM 8.5.x is approximately the same as for the 7.x release of WFM.|
|Migrating WFM 6.5||The ratio of a WFM 6.5 database to a WFM 8.x database is approximately 11:9. The WFM 8.x database is actually smaller than the WFM 6.5 database. However, forecast and schedule scenarios are stored in the 8.1.x database, rather than in a local or network file. When you add the space that is required to store scenarios, the database size needed for WFM 8.x comes to approximately the same size as that required for WFM 6.5.|