Workforce Management Metrics
You will find everything you need to know about WFM metrics, by clicking on these topic links.
TipA period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last modified on October 28, 2013, at 11:31.