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Workforce Management Metrics

You will find everything you need to know about WFM metrics, by clicking on these topic links.

Schedule Summary View and Report

Contact Center Performance Report

Agent Adherence Report

End Notes


Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last modified on October 28, 2013, at 11:31.

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