Lync Integration Overview
The information below summarizes the various actions you must take to deploy Microsoft Lync / Skype for Business and Genesys components.
Verify that all prerequisite components are in place:
Configure the Genesys-Specific Lync components.
1. First generate a client certificate to
trust the Lync Front End Server. See
Adding UCC as Trusted Host for details.
2. Next generate a server certificate using one of three methods. Start with Generating the Client Certificate for details.
To configure SIP Server, see SIP Server Configuration.
To configure UC Connector, see UC Connector Configuration.
The Workspace Plugin for Skype for Business must be installed for agents deployed with the Lync / Skype for Business integration. See Workspace Plugin for Skype for Business for details.
For details about the limitations of the SIP Server-based architecture of Lync / Skype for Business integration, see Current Limitations.