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Known Issues and Recommendations

Workforce Management Data Aggregator

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Workforce Management Data Aggregator. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

An error occurs when communicating to the WFM Server and Adherence Details screen is either losing or not updating schedule data. The issue occurs in any WFM Data Aggregator version when used with WFM Server versions,, or

ID: WFM-36674, WFM-36759 Found In: Fixed In:

Agents incorrectly show as non-adherent to predefined Vacation schedule states when that state is included in a Schedule State Group, rather than the general Time-Off fixed state. User-configured Time-Off type adherence works as expected.

ID: WFM-23249 Found In: Fixed In:

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Workforce Management Data Aggregator unless otherwise noted in the issue description.

This 8.5.x product release supports Language Packs. Use 8.5.x-compatible Language Packs upon their availability.

This release does not support 8.1.x Language Packs.

Language Packs allow installers to select the language, in which the user interface and online Help files are displayed. For details about available Language Packs, including the languages, see the Translation Support page in this release note.

Language Packs (for all supported languages) are now supported on Microsoft Windows Server 2016.

ID: WFM-32749, WFM-31421, WFM-31185 Found In: Fixed In:

This page was last edited on May 17, 2023, at 16:19.
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