8.5.216.04

Workforce Management Data Aggregator Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/04/20	Update					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• WFM now displays an alert message when the database queue size increases. For example:
  • LMS code 20012 is generated when the database's performance-storing delay reaches 15 minutes or more.
  • LMS code 20013 (Cancel Alert) is generated when the database's performance-storing delay is less than 15 minutes.

  (WFM-32944)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.04.