Jump to: navigation, search

8.5.201.00

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/29/16 General X

Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

  • The WFM ETL Database now stores Agent Hourly Wage and Rank information in its WFM_AGENT Dimension table. (WFM-23895)
  • Added support for virtual platform ESXi 5.5.



Resolved Issues

This release contains the following resolved issues:


Agents now correctly display as non-adherent to predefined Vacation schedule states when that state is included in a Schedule State Group, other than the general Time-Off Fixed state. User configured Time-Off type adherence works as expected. (WFM-23249)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.201.00.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on April 26, 2016, at 17:27.