Workforce Management Data Aggregator Release Notes
This release contains the following new features and enhancements:
- Agents now show as Adherent when their scheduled state belongs to a group with no association to a channel and the agent's real-time state has a channel state that adheres to the Schedule State Group. Previously, when an agent's schedules belonged to a non-channel group and the channel state was present in the real-time state, the agent showed as Non-Adherent. (WFM-23239)
This release contains the following resolved issues:
Data Aggregator now processes statistics from Stat Server in multi-site environments while agents are being added to sites. Previously in this scenario, Data Aggregator sometimes unexpectedly stopped processing statistics from Stat Server. This issue was found when Stat Server was installed on 64-bit systems and its response time was very slow (taking more than 15 seconds to open agent statistics). (WFM-23182)
No special procedure is required to upgrade to release 8.5.003.03.