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8.5.000.09

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/27/14 General X

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Workforce Management

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Multi-Channel Adherence—Multiple media channels in Schedule State Groups track agent real-time states in the Web for Supervisors Adherence module; WFM Agent Adherence Report and Agent State Report now include historical multi-channel adherence percentages and non-adherence events for each channel separately.
  • Support for Microsoft Windows Server 2012, native 64-bit. (WFM-21724)



Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.09.

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This page was last modified on April 26, 2016, at 17:08.