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8.5.000.09

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/27/14 General X

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Workforce Management

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What's New

This release contains the following new features and enhancements:

  • Multi-Channel Adherence—Multiple media channels in Schedule State Groups track agent real-time states in the Web for Supervisors Adherence module; WFM Agent Adherence Report and Agent State Report now include historical multi-channel adherence percentages and non-adherence events for each channel separately.
  • Support for Microsoft Windows Server 2012, native 64-bit. (WFM-21724)



Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.09.

This page was last modified on April 26, 2016, at 18:08.

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