Jump to: navigation, search

Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Genesys Knowledge Center Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
01/21/20 Hot Fix X

Helpful Links

What's New

This release contains the following new feature and enhancement:

  • The Genesys Knowledge Center (GKC) now enables you to enable/disable Proactive Knowledge in the Chat feature associated with the Genesys Knowledge plugin for WDE. (GK-8425)

Resolved Issues

This release contains the following resolved issues:

When working in an environment with Genesys Knowledge plugin for WDE, the Category tree loading speed and the speed and stability of Category tree browsing has significantly improved. Previously, loading speed took longer than expected and documentation hierarchy was not available in the Browse tab. (GK-8420, GK-8416)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 21, 2020, at 10:58.
Comments or questions about this documentation? Contact us for support!