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Genesys Knowledge Center CMS Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/09/16 General X X

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What's New

This release contains the following new features and enhancements:

  • The knowledge base now supports regional versions of the same language, for example, US English and Canadian English.
    • The default language is set when documents are first authored in knowledge base.
    • Content is reused between regional versions of the same language.
  • Supports HTML content, including images and both internal and external links.
  • Improved content approval workflow:
    • Clear indication of the status of every phase (draft, ready for review, approved, rejected).
    • Commenting functionality during the approval process.
  • Other usability improvements:
    • Ability to copy/paste document content between different documents and versions.
    • Ability to search through all document fields within the CMS.
    • Identification of the agent who provided search feedback.
    • Ability to import/export knowledge base definitions.
    • Support of Boolean and enumerated types for custom attributes.
    • Ability to schedule when content gets published (‘Valid from’)
  • Discontinued support for file storage.
  • Numerous security improvements.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.12.

This page was last modified on November 9, 2016, at 12:18.


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