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Genesys Knowledge Center CMS Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/09/16 General X X

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What's New

This release contains the following new features and enhancements:

  • The knowledge base now supports regional versions of the same language, for example, US English and Canadian English.
    • The default language is set when documents are first authored in knowledge base.
    • Content is reused between regional versions of the same language.
  • Supports HTML content, including images and both internal and external links.
  • Improved content approval workflow:
    • Clear indication of the status of every phase (draft, ready for review, approved, rejected).
    • Commenting functionality during the approval process.
  • Other usability improvements:
    • Ability to copy/paste document content between different documents and versions.
    • Ability to search through all document fields within the CMS.
    • Identification of the agent who provided search feedback.
    • Ability to import/export knowledge base definitions.
    • Support of Boolean and enumerated types for custom attributes.
    • Ability to schedule when content gets published (‘Valid from’)
  • Discontinued support for file storage.
  • Numerous security improvements.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.12.


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This page was last modified on November 9, 2016, at 11:18.