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Genesys Knowledge Center CMS Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/13/17 General X X

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What's New

This release contains the following new features and enhancements:

  • Unified knowledge base configuration within the CMS application:
    • The Knowledge Center CMS now manages all aspects of knowledge base configuration.
    • The CMS configuration is automatically shared with Knowledge Center Server.
    • The Knowledge Center plugin for Genesys Administrator has been discontinued and its functionality has been moved to the Knowledge Center CMS.
  • Automatic environment provisioning when you install the product. Minimizes the number of steps required during installation by doing routine configuration updates, such as:
    • Replicating the tenant list from the cluster application to all connected nodes
    • Adding default port definitions
    • Adding the English language code
    • Adding the self-service media type
  • Support for tree structures for knowledge base categories.
  • Redesigned user interface that simplifies authoring in multi-language, multi-region environments. These are just a few of its new features:
    • Knowledge dashboard that shows key statistics and recent changes
    • Separate workspaces for authoring and administration
    • Full-screen design to leverage as much space as possible for authoring tasks
    • Notifications to allow you to see problems with authored content
    • Compare mode that allows easy comparison with and copying from previous document versions while editing documents and categories
    • Traffic-light system for tracking document status
  • Support for multiple document types within a single knowledge base: allows you to store documents of different types and structures within one knowledge base.
  • Support for multi-tenant environments: a single Knowledge Center Cluster can now serve multiple tenants within your environment.
  • Support for Java 8 and higher

Resolved Issues

This release contains the following resolved issues:

When running as a service, Knowledge Center now binds to all network interfaces. (GK-3960)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.303.14.

This page was last edited on June 13, 2017, at 18:01.
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