8.5.100.11

Genesys Knowledge Center CMS Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/28/15	General			X		X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Knowledge Center

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Content Management System (CMS) support for authoring of content in any language that is UTF-8 compliant
• Rich text editing capabilities available for content authoring in CMS
• Role-Based Access Control: When you add qualifying skills to a knowledge base, only agents with those skills may access that knowledge base.
• Ability to:
  • setup regular, automatic synchronizations of changed and approved content from CMS to Knowledge Center Server
  • automatically create knowledge base definitions in Knowledge Center Server from CMS
  • view feedback comments

Resolved Issues

This release contains the following resolved issues:

---

The Windows service is not automatically installed during the installation of the Windows IP. To install the Windows service, start server.bat with these parameters: server.bat install. (GK-1264)

---

The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide. (GK-647)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.100.11.