8.5.300.12

Genesys Knowledge Center CMS Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/09/16	General			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Knowledge Center

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• The knowledge base now supports regional versions of the same language, for example, US English and Canadian English.
• The default language is set when documents are first authored in knowledge base.
• Content is reused between regional versions of the same language.
• Supports HTML content, including images and both internal and external links.
• Improved content approval workflow:
  • Clear indication of the status of every phase (draft, ready for review, approved, rejected).
  • Commenting functionality during the approval process.
• Other usability improvements:
  • Ability to copy/paste document content between different documents and versions.
  • Ability to search through all document fields within the CMS.
  • Identification of the agent who provided search feedback.
  • Ability to import/export knowledge base definitions.
  • Support of Boolean and enumerated types for custom attributes.
  • Ability to schedule when content gets published (‘Valid from’)
• Discontinued support for file storage.
• Numerous security improvements.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.12.