8.5.200.08

Genesys Knowledge Center CMS Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/11/16	General			X		X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Knowledge Center

Genesys Products

List of Release Notes

Video Demonstrations

• New Features of the Genesys Knowledge Center CMS

What's New

This release contains the following new features and enhancements:

• Authoring Content Specific to Channels: When authoring content, you can now assign that content to a particular channel (for example, e-mail or chat).
• Managing Languages associated with Documents: The experience and process around managing languages with documents has been improved.
• Feedback comments: Authors can review comments to content provided by customers and agents.
• 5-star ratings: When viewing content, customers and agents can now provide feedback on that content using a 5-star rating.
• Embedded images: When authoring content, you can now embed images into that content.
• HTML links: When authoring content, you can now wrap text in an HTML link. The link might be to other Knowledge Center content, or any general URL.
• Article Content Type: Authors can now create content using the Article content type in addition to the FAQ content type.
• Health monitoring: The server exposes a set of key performance metrics which help to monitor the health of the solution.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.200.08.