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8.5.220.25

Genesys Administrator Extension Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/31/16 Hot Fix X X

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What's New

This release contains only resolved issues.


Resolved Issues

This release contains the following resolved issues:


Tenant Administrators and Supervisors can now access an agent's Options tab or change the Skills assigned to the agent even if the user does not have Write permission to the Transactions/UserPreferences folder.

More specifically, GAX no longer creates an empty section in the Annex of a Person object if that user does not have Write permission to the Transactions/UserPreferences folder. Previously, this prevented a Tenant administrator or supervisor in a Genesys Cloud configuration from accessing the Options tab of agents or changing Skills assigned to agents. (GAX-8680)


You can now import a configuration file that contains configuration options with no assigned values (for example, 1TRG= ) into a Transaction object.

More specifically, GAX now imports a configuration file containing null values into a Transaction object. Previously in this scenario, GAX did not import the file and displayed the error message Unable to import the options from uploaded file, Please check GAX logs for more detail instead. (GAX-8653)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.220.25.

Supported Languages

See Translation Support.

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This page was last modified on May 25, 2017, at 09:44.