Genesys Driver for use with Genesys Hub Release Notes
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This release contains the following new features and enhancements:
- The driver now supports parallel processing of ESP requests. This enhancement ensures better performance of the driver when sending ESP requests such as ValidateContact to Genesys Hub. (MSGA-2536)
- Agents can now send rich media notifications (also known as media message templates) during WhatsApp interactions by inserting structured messages from standard responses. Agents can also view/preview the rich media notifications in the chat transcript. For more information, see Rich media notifications. (MSGA-2485)
This release contains the following resolved issues:
The driver now sends the correct names of the outbound attachments to WhatsApp users. (MSGA-2571, MSGA-2572)
No special procedure is required to upgrade to release 9.1.005.07.