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Genesys Driver for use with Genesys Hub Release Notes

Genesys Driver for use with Genesys Hub is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
05/22/20 Update X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The driver now supports parallel processing of ESP requests. This enhancement ensures better performance of the driver when sending ESP requests such as ValidateContact to Genesys Hub. (MSGA-2536)
  • Agents can now send rich media notifications (also known as media message templates) during WhatsApp interactions by inserting structured messages from standard responses. Agents can also view/preview the rich media notifications in the chat transcript. For more information, see Rich media notifications. (MSGA-2485)

Resolved Issues

This release contains the following resolved issues:

The driver now sends the correct names of the outbound attachments to WhatsApp users. (MSGA-2571, MSGA-2572)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 22, 2020, at 10:36.
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