enable-sdr
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.30
Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.
enable-sdr-bot
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 9.0.001.03
Instructs RAA to enable the AGT_SDR_BOT table. To have RAA exclude bot data, remove this option from this section.
9.0.011.01
Reporting and Analytics Aggregates Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 03/29/22 | General | X | X |
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Logging enhancements — RAA now logs additional information about purging agendas (CONFIG level and Agg.Purge.Agenda). (GCXI-5924)
- Support for enhanced transfer reporting — New columns are added to several tables to support the GCXI Transfer Dashboard:
- The following new columns are added to the AGT_ID table: XFER_INIT_AGENT_WARM, XFER_ACCEPTED, XFER_ACCEPTED_WARM, XFER_ACCEPTED_HOLD_TIME, and XFER_ACCEPTED_ENGAGE_TIME. (GCXI-5969)
- The following new columns are added to the AGT_AGENT and AGT_AGENT_GRP tables: XFER_INITIATED_WARM, XFER_RECEIVED, XFER_ACCEPTED_WARM, XFER_ACCEPTED_ENGAGE_TIME, XFER_ACCEPTED_HOLD_TIME, XFER_INITIATED_ENGAGE_TIME, CONFERENCE_RECEIVED, CONF_ACCEPTED_ENGAGE_TIME, CONF_ACCEPTED_HOLD_TIME, CONSULT_RECEIVED.
- For more information, see the Reporting and Analytics Aggregates PdM reference manual for your RDBMS: Microsoft SQL Server, Oracle, PostgreSQL.
- (GCXI-5707)
- RAA now supports PostgreSQL 13 (as of May 18, 2023). See the Genesys Customer Experience Insights page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems, browsers, web server applications, and databases. (GCXI-6678)
Resolved Issues
This release contains the following resolved issues:
The RAA Helm chart no longer declares a PodMonitor CRD. Instead, the Helm Chart now declares monitoring services with Prometheus annotations for each monitoring port. (GCXI-5985)
The values.yaml file now has a default value of false for the enableServiceLinks parameter. (GCXI-5975)
You can now enable the enable-sdr-bot option without also enabling enable-sdr. (GCXI-5880)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.