Reporting and Analytics Aggregates 9.0.0 Deployment Procedure
This deployment procedure applies to all 9.0.0 releases of Reporting and Analytics Aggregates listed in the 9.0.0 Release table. Most releases use the same standard deployment procedure.
Contents
Standard Deployment Procedure for Migrating to 9.0.x
This deployment procedure describes upgrading an existing deployment of Reporting and Analytics Aggregates (RAA) 9.0.x. To complete a 'fresh' deployment of this installation package, follow the instructions provided in the Reporting and Analytics Aggregates Deployment Guide. If your environment also includes Genesys CX Insights, see the Genesys CX Insights Deployment Procedure or the Genesys CX Insights Deployment Guide.
To deploy the package within your existing 9.0.x RAA environment, perform the following steps:
Deployment Steps
- On Microsoft Windows platforms, uninstall the prior RAA release. (You do not need to delete any RAA objects.)
- Following the instructions in the Genesys Info Mart 8.5.x Deployment Procedure, migrate your Info Mart database schema to the version that is associated with the appropriate Genesys Info Mart release.
- For each RAA 9.0.x release, the Product Alerts lists the supported Genesys Info Mart releases that interoperate with RAA.
- Reinstall RAA from its installation package following the instructions in the Reporting and Analytics Aggregates Deployment Guide.
- Refer to "Updating Tenant Aliases in Multi-Tenant Environments" in the Reporting and Analytics Aggregates User’s Guide to determine whether (and how) to recreate tenant read-only views.
- When deploying RAA in an environment where you have customized Info Mart database partitioning (partition-kit.ss exists in the Genesys Info Mart root folder), or where you have customized aggregation (patch-agg.ss exists in the Genesys Info Mart root folder), note that, for most deployments, these files are not in release 9.0.0. Back up the following files, and remove them from the Genesys Info Mart root folder:
- partition-kit.ss
- patch-agg.ss
- If you have made customizations to the the partition-kit.ss and patch-agg.ss files, you can preserve your customizations by manually copying them into the patch-agg.ss file, applying them only to the partitioned tables that are joined to the query during customization. Contact Genesys Customer Care if you need further assistance.
RAA Product Alerts
Reporting and Analytics Aggregates (RAA) 9.0 is an optional add-on to Genesys Info Mart 8.5 and a mandatory component of Genesys CX Insights. A compatible release of Genesys Info Mart must be installed and operational prior to RAA installation. The following software releases interoperate correctly:
| RAA Release | Genesys Info Mart Release | Java |
|---|---|---|
| 9.0.011.01 (100.0.011.0100) | 8.5.116.26 (recommended)
|
1.8 |
| 9.0.008.01 (100.0.008.0100) | 8.5.116.26 (recommended)
|
1.8 |
| 9.0.006.01 (100.0.006.0100) | 8.5.015.19 (recommended)
|
1.8 |
| 9.0.004.01 (100.0.004.0100) | 8.5.015.19 (recommended)
|
1.7 |
| 9.0.002.00 | 8.5.015.19 (recommended)
|
1.7 |
| 9.0.001.10 | 8.5.015.19 (recommended)
|
1.7 |
| 9.0.001.07 | 8.5.015.19 (recommended)
|
1.7 |
| 9.0.001.03 | 8.5.015.19 (recommended)
|
1.7 |
- In PostgreSQL deployments, Reporting and Analytics Aggregates (RAA) requires that the Info Mart schema name must either be public or be the same as the User ID.