Jump to: navigation, search

8.5.304.07

Interaction Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/30/19 Update X X


Helpful Links

Releases Info


Product Documentation

Interaction Server

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Interaction Server now includes the following health monitoring-related enhancements:
    • A new endpoint /health/all/ has been added on the Interaction Server health port. All health counters are provided together on this endpoint. (IXN-4813)
    • New health counters for Interaction Queue Views have been added on the /health/routing endpoint. (IXN-4770)
    • New health counters for strategies loaded in routers have been added on the /health/routing endpoint. (IXN-4769)
    • Prometheus format is now supported in Interaction Server health monitoring. Metrics in this format can be retrieved from each endpoint by passing format=prometheus in the URL query. (IXN-4772)
  • Support for the following operation systems. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
    • Microsoft Windows Server 2019 Hyper-V (IXN-4741)
    • Microsoft Windows Server 2019 (IXN-4738)
  • Support for the Oracle 18c database. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported databases. (IXN-4755)
  • Support for Oracle Database 18c Real Application Clusters (RAC) including Transparent Application Failover (TAF). (IXN-4729)


Resolved Issues

This release contains the following resolved issues:


Interaction Server now correctly handles connection of StatServer in heavy-loaded environment. Previously, in rare cases it could hang. This regression was introduced in the 8.5.302.12 release. (IXN-4798)


Interaction Server now quickly reconnects to URS. Previously, in rare cases one of the following occurred:

  • URS disconnected from Interaction Server, and Interaction Server had to be restarted to restore service. (IXN-4758)
  • Interaction Server did not send interactions to URS for routing. (IXN-4718)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.304.07.

This page was last edited on September 13, 2019, at 10:08.
Comments or questions about this documentation? Contact us for support!