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optimizationGoal

Default Value: 3
Valid Values: Integer value from 1 to 100.
Changes Take Effect: After server restart


Specifies the percentage goal for the optimization target. The value you set for this option depends on the optimization target. For example, you might want to limit abandoned interactions to 3%, or have a busy factor of at least 75% for the target agent groups.

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This page was last modified on 25 September 2018, at 12:51.