The general software prerequisites for iWD must be in place, plus:
- Interaction Routing Designer 8.1.2 or higher.
Other Information Resources
- The Universal Routing 8.1 Deployment Guide describes how to have the Interaction Design shortcut bar appear in IRD, if it has not appeared automatically.
- The Universal Routing 8.1 Business Process User's Guide provides an in-depth discussion of business processes.
- The Universal Routing 8.1 Interaction Routing Designer Help Zip describes how to create, save, import and export a business process, and how to load the strategies that comprise the business process.
ImportantThe IRD Main Window contains a Business Processes list pane that is disabled by default, but can be enabled
This page was last edited on April 24, 2018, at 08:19.