Disabling Agent Mailboxes

Starting with version 8.0.200.09, the Adapter lets you disable agent mailboxes, which prohibits agents from sending emails to other agents.

Feature Configuration

In the [GPMC_Email] section of the Adapter Application, set the enableAgentMailboxes configuration option to 0 to disable agent mailboxes.

enableAgentMailboxes

Default Value: 1
Valid Values: 0, 1
Changes Take Effect: After restart

This option enables (or disables) agent mailboxes that agents can use to send emails to other agents.

• If the value is 0, agents can send emails to external mailboxes only (recommended).
• If the value is 1, agents can send emails to external mailboxes and other agents.