Supplement to Gplus Adapter for Siebel CRM Deployment Guide
Welcome to the Supplement to the Gplus Adapter 8.0 for Siebel CRM Deployment Guide. It provides descriptions of new features introduced in 8.0.3 release of this adapter and any other changes to deployment information that are not reflected in the PDF.
New In This Release
The following new features or functionality are included in this 8.0.3 release:
|Feature||Affected Adapter Components|
|Support for Siebel version 16.0 (IP2016).||All|
|Support for Unresponsive Process Detection||All except of Gplus UCS Gateway for Siebel CRM|
|Support for SIP Preview Interaction||Gplus Adapter for SIebel CRM Voice|
|Support for Genesys Call Recording||Gplus Adapter for SIebel CRM Voice|
|Support for Sending Chat Transcript via Siebel-side E-Mail||Gplus Adapter for SIebel CRM Multimedia|
|Support for Campaign Templates||Gplus Adapter for SIebel CRM Camapaign Synchronization|
|Support for TLS v1.1 and v1.2||All|
New Features Deployment
Articles that describe new feature deployment can be one of two types: “New” and “Updated”.
- Articles of the “New” type can be read and applied as independent section. All procedures in this section are complete sufficient and should not be integrated into any other procedures. Just follow the procedure as provided.
- Articles of the “Updated” type should be read and applied in parallel with corresponding PDF chapters. Procedures in these chapters may refer to legacy procedures and contain additional steps to them. Steps like “Doing step X of procedure Y do action Z” or “After the step X of procedure Y do sub-step Z” are possible there.
|Released in Version||Feature Name||Article Type||Date Released|
|8.0.3||Common changes to the Deployment Guide||Updated||December 15, 2016|
|Sending Chat Transcript via Siebel-side Email||Updated|
|Genesys Call Recording Support||Updated|
|Unresponsive Process Detection Support||New|
|Campaign Templates Support||New|
|Transport Layer Security Support||New|
|SIP Preview Interaction Support||New|