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About This Document

Intended Audience

This guide is primarily intended for business users who want to query Genesys Info Mart data and for business-application developers who want to develop business-intelligence applications that query the data.

The guide assumes that you have a solid understanding of database-management systems and structured query languages (such as SQL). Familiarity with CTI (computer-telephony integration) concepts, processes, terminology, and applications would also be helpful, as would a basic understanding of the Genesys Framework — its architecture and functions.

Related Resources for Premise Customers

Genesys Info Mart uses source data from several Genesys products. Because of this, Genesys strongly recommends that you read the following documentation in order to better understand the data that is presented in the Genesys Info Mart:

This page was last edited on October 5, 2018, at 16:31.

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