Framework-Only Call Flows: Outbound

This page illustrates outbound voice call flows that Genesys Info Mart supports in deployments with a basic, Framework-only solution. This page does not illustrate Oubound Contact calls.

The following call flows are illustrated:

• Agent dials outbound call

For other supported call flows, see Validated Voice Call Flows.

Agent dials outbound call

This call topology shows a call flow example of a direct outbound call. An agent dials an off-switch number. After talking with an external party, the agent hangs up. Technical Descriptors illustrated: Initiated/Completed