In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table ATTEMPT_DISPOSITION
Description
This table indicates a cause for contact attempt termination. Outbound Contact Server (OCS) provides this data as a cause of the final transition to Unloaded state for a contact attempt record. This data may be useful in a report to classify the causes for the termination of the outbound processing. For example, the ChainRejected and ChainReschedToContinue dispositions distinguish between rejected and rescheduled records, respectively. In addition, the final transition has a descriptor that provides further details of the transition — for example, whether rescheduling was caused by an agent or by the system. This release supports the descriptor for the CHAINEVENTRECORDRESCHEDULE disposition only.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ATTEMPT_DISPOSITION_KEY | integer | X | X | ||
| CAUSE | varchar(255) | ||||
| CAUSE_ID | integer | ||||
| CAUSE_CODE | varchar(255) | ||||
| DESCRIPTOR | varchar(255) | ||||
| DESCRIPTOR_CODE | varchar(255) | ||||
| CREATE_AUDIT_KEY | numeric(19) | X | X | ||
| UPDATE_AUDIT_KEY | numeric(19) | X | X |
ATTEMPT_DISPOSITION_KEY
The key that uniquely identifies the disposition. The value combines the state and the descriptor that provides additional details. The key value enables you to calculate the state by using appropriate bit masks. The first eight bits specify the cause, which equals the integer value that is supplied by Outbound Contact Server. The next eight bits specify the descriptor that is generated by Genesys Info Mart.
CAUSE
The cause as specified in the OCS model. This value can change with localization.
CAUSE_ID
An integer that equals the value that is supplied by Outbound Contact Server to specify the cause.
CAUSE_CODE
The cause code that is equivalent to the OCS model cause. This value does not change with localization.
DESCRIPTOR
Specifies whether the final transition was caused by an agent or by the system, or whether this is unknown. Because not all outbound dispositions support descriptor, most dispositions have only an 'Unknown' value. This is a string value that can be localized or changed, based on reporting needs.
DESCRIPTOR_CODE
The code of the descriptor. This field is set to one of the following values:
- BY_AGENT
- BY_SYSTEM
- UNKNOWN
This value is not localizable and should not be changed.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.
Index List
No indexes are defined.
Subject Areas
- Contact_Attempt — Represents outbound campaign contact record attempts. An attempt may or may not include dialing.