Interaction Subject Area
This subject area represents interactions from the perspective of a customer experience.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_DESCRIPTOR||Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.|
|INTERACTION_FACT||Represents interactions from the perspective of a customer experience.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|REQUESTED_SKILL||Allows facts to be described based on a combination of requested skills and minimum skill proficiencies.|
|REQUESTED_SKILL_COMBINATION||Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies.|
This page was last edited on January 10, 2020, at 20:48.